Privacy policy

Last updated: 2024

Kindred Paw (“we,” “us,” or “our”) values your trust. This Privacy Policy describes the information we collect, how we use it, and the choices you have.

Information We Collect

- Personal identifiers: name, email address, billing/shipping address, phone number

- Payment information (processed securely through third-party processors; we do not store card numbers)

- Order history and browsing behavior on our site

- Technical data: IP address, browser type, pages visited, cookies

- Messages and emails you send us

How We Use Your Information

- To process, fulfill, and deliver your orders

- To send order confirmations and shipping updates

- To provide customer support

- To send promotional emails (you can unsubscribe anytime)

- To improve our website and product offerings

- To detect and prevent fraud

Cookies

We use cookies to remember your preferences, understand how you navigate our site, and deliver a better experience. You can adjust cookie settings in your browser at any time.

Third-Party Sharing

We share your data only with trusted partners needed to run our store:

- Shopify — our e-commerce platform

- Payment processors (e.g., Stripe, PayPal) — for secure payments

- Shipping carriers — to deliver your orders

- Email/marketing tools — to communicate with you

We never sell your personal data to anyone.

Your Rights

You may request access to, correction of, or deletion of your personal data at any time. Email support@kindredpaw.com and we'll respond within 30 days.

Data Retention

We keep your data as long as needed to provide services, comply with legal obligations, and resolve disputes.

Contact

Questions about your privacy? Email support@kindredpaw.com.